Terms & Conditions — Beyond Madeira
Last updated: 21 February 2026
These Terms & Conditions (“Terms”) govern the use of the Beyond Madeira website and any booking request made through our website forms, email, phone or WhatsApp.
Legal name: Milton Quintal, Lda
Trading name: Beyond Madeira
NIPC: 518827119
Registered office: Largo da Saúde 1, 9000-221 Funchal, Portugal
Email: info@beyondmadeira.com
Phone/WhatsApp: +351 939 566 415
Travel agency licence: Licensed by Turismo de Portugal as a travel agency, RNAVT 13020.
No walk-in office: Our registered office is not open to the public for walk-in service. Support is provided remotely (email/phone/WhatsApp) and, when needed, by appointment.
Unless explicitly stated otherwise, Beyond Madeira acts as an intermediary that promotes, arranges and assists with reservations for services delivered by independent local partners.
The Partner is responsible for the execution of the Service, including operational rules, safety requirements, equipment, schedules, and the content/limits of any insurance connected to the activity or car rental.
Beyond Madeira provides customer support and coordination, but does not operate the vehicle fleet or run the activities directly (unless clearly stated for a specific Service).
We aim to present accurate information (description, inclusions/exclusions, requirements, duration, meeting points, and policies). However, the final conditions applicable to your booking may depend on the Partner’s terms and operational constraints.
If there is a conflict between these Terms and the specific conditions shown on the product page / booking confirmation, the specific conditions communicated before confirmation shall prevail for that Service.
A booking request can be made through our website forms, email, phone, or WhatsApp.
A booking is considered confirmed only when we send you written confirmation (email or WhatsApp) with the essential details (date/time, pick-up/meeting point, participant/driver requirements, price, and applicable cancellation/payment policy).
You are responsible for checking the booking details and informing us promptly if anything is incorrect.
Prices are shown on the website and/or in the confirmation message and may depend on availability and Partner pricing.
Usually no upfront payment is required. However, some activities/partners require a deposit or full prepayment to secure the reservation. When this applies, it will be clearly communicated before confirmation.
If an advance payment is required, the payment method, deadline, and refund rules will be stated in the confirmation.
Standard policy: free cancellation up to 24 hours before the scheduled start time.
Exceptions: some Services may require a different deadline (for example, 72 hours / 3 days) and that specific deadline will be stated on the product page and/or in the booking confirmation.
No-shows, late arrivals, or failure to meet requirements (e.g., age, documents, licence) may be treated as a cancellation without refund, depending on the Partner’s conditions communicated before confirmation.
Some Services (especially outdoor activities) may be modified, delayed, rescheduled or cancelled due to weather, safety reasons, operational constraints, road closures, or other circumstances beyond the control of Beyond Madeira and/or the Partner.
In such cases, we will assist you in coordinating the best available solution offered by the Partner (e.g., reschedule, voucher, alternative route, or refund where applicable), according to the Partner’s rules and the nature of the Service.
You agree to:
Activities are generally covered by the Partner’s insurance (e.g., liability and/or personal accident), subject to the Partner’s policy terms, exclusions, and participant compliance with safety rules.
You must disclose relevant information when required (e.g., medical conditions that may affect participation) and comply with all safety requirements communicated before and during the activity.
Beyond Madeira works mainly with local car rental partners. The exact rental conditions depend on the Partner and will be stated in the booking confirmation and/or the rental agreement presented by the Partner.
The rental contract is concluded between you and the car rental Partner. You must read and accept the Partner’s rental agreement before collecting the vehicle.
Website content (texts, branding, photos and other materials) is owned by Beyond Madeira or used with permission/licence. Where content is not our own, we aim to credit the author/owner when applicable.
If you have any issue or complaint, contact us at info@beyondmadeira.com or +351 939 566 415. When the complaint concerns service delivery, we will liaise with the Partner to help resolve the matter.
Your personal data is processed in accordance with our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy, including how to manage your consent preferences.
These Terms are governed by Portuguese law, without prejudice to mandatory consumer protection rules that may apply.
